As in-class instruction begins to return public school teachers are at risk of spreading and contracting COVID-19 while teaching their students. In a perfect world, teachers would know right away if they've been exposed then when, where, and how to get a COVID test. This would be great for school district stakeholders because it would ensure the safety of all faculty, staff, and families as schools re-open.
What We Did
My team was tasked with designing a way for school teachers to get effortlessly tested. My role as a product designer evolved throughout the process from early user research and UX analysis to ideation, iteration, and prototyping our UI solution.
Manny - User Research, UX Design, UI Design, Prototype
Devyn H. - User Research, UX Design, UI Design
Courtney R. - Market Research, UX Design
Bryan M. - Market Research, UX Design, User Narrative
Diana B. - Market Research, UX Design
Figma, Google Forms, Notion, Mural
Key insights from our teachers
through 3 user interviews and 4 survey responses.
- We initially thought teachers may prefer home-testing kits but our research showed they were the least preferred testing option.
- Teachers expressed a lack of communication from their administration and overall poor response to COVID.
Teacher Pain Points
- Finding a test provider and scheduling an appointment with them.
- Lacking communication and trust between teachers, school administrators, and governing stakeholders.
A contract tracing system/app local to the school district that can automate contact tracing and test scheduling.
Helping teachers take action if exposed: suggest a COVID testing appointment and next steps based on their results.
This app could be extended to other stakeholders in the school system like students, parents, staff, and administrators.
I chose the force-directed graph for visualizing connections between contacts while keeping sensitive user data anonymous. It acts as a single source of truth for administrators to monitor case surges and teachers the information they need at a glance.
What I learned
Not everything needs to be a phone app…
The testing for teachers app would be most accessible as a website that teachers can use from their phone's browser or desktop browser in the classroom. Notifications could be handled via email by default with optional text alerts. A native mobile app could be developed for convenience but it's possible older teachers may not have a smartphone or find them difficult to use.
Asking the right survey questions…
"Anything else you need to get off your chest?" > "Additional comments?" can yield powerful user responses.